Popular topics
Deposit/Withdrawal
Account access and verification
Explore WEEX
Common trading issues
Futures essentials
Compensation

FAQ

Cold wallet vs hot wallet: how do you decide which one to use?
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Trezor vs Ledger: how do these hardware wallets compare?
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What is a cold wallet and how does it work?
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What is a crypto wallet address? Why you should always double check before sending
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How to delete your WEEX account: account closure guide
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Why is a tag/memo required for deposits and withdrawals?
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WEEX API Common Error Codes and Solutions
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WEEX Exchange Deposit Guide: Prevent Asset Loss from Wrong Chains or Tokens
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How to complete KYC verification on WEEX app with Sumsub
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How to complete KYC verification on WEEX webpage with Sumsub
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WEEX USDT withdrawal limit: single transaction limit removed
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Announcement - compensation review rules
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WEEX compensation claims: eligibility and evidence requirements
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WEEX demo futures trading simulator: practice futures trading
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Risk notification
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How is the market index calculated?
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★Top 10 Q&A for beginners trading
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What is Auto-deleveraging (ADL)?
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WEEX funding rate FAQ: common questions about futures funding
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WEEX trading FAQ: top 10 questions for crypto traders
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WEEX account guide: sign up, login history, and transaction records
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How do I reset the Google Authenticator?
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How to calculate the average open price?
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How to calculate the futures transaction fee?
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What is funding fee?
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What is return rate?
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How do I check my floating profit and loss?
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What is margin rate?
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What is position price?
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What is margin?
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What is a "Cont" trading unit?
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Where can I check the investor protector fund?
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Where is the public address for the margin pool wallet?
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Answers to 5 common security questions
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Announcement regarding online defamation and fake software
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Anti-fraud system alert
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What if I receive a phone call warning about security?
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WEEX deposit FAQ: top 5 questions about crypto deposits
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WEEX withdrawal FAQ: top 10 questions about crypto withdrawals
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WEEX internal transfer FAQ: common questions about fund transfers
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WEEX fund transfer FAQ: transfers between spot and futures accounts
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Why are there always small TRX deposit records?
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Why can't I deposit or withdraw on WEEX?
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What should I do if I can't receive the verification code?
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WEEX deposit address notice: avoid wrong chain transfers
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